RETURNS + REFUNDS

Article 7: Right of withdrawal - Refunds and returns

A. Time limits and procedures for exercising the right of withdrawal

In accordance with article L.221-18 of the Consumer Code, the non-professional Customer has a period of fourteen (14) days from receipt of the Order to exercise his right of withdrawal from Les Ateliers Sahin , without having to justify its decision.

The right of withdrawal can be exercised by using and sending the model withdrawal form below, by post, to the following address: Les Ateliers Sahin, 46 rue Vestrepain, 31100 Toulouse or by email to contact@ateliers-sahin.com.

In the case of an order for several goods delivered separately or for a good delivered in several lots or parts, this period expires on the day of taking possession of the last good / lot / part.

(Please complete and return this form only if you wish to withdraw from the contract.)

For the attention of Les Ateliers Sahin, 46 rue Vestrepain 31100 Toulouse / contact@ateliers-sahin.com:

I / we (*) hereby notify / notify you of my / our (*) withdrawal from the contract for the sale of the property (*) below:

Ordered on (*) / Received on (*):

Name of client (s):

Address of the client (s):

Signature of the client (s) (only if this form is notified on paper):

Date:

(*) Cross out the unnecessary mention.

B. Payment verification

The right of withdrawal cannot be exercised for contracts listed in Articles L. 221-2 and L. 221-28 of the Consumer Code, in particular:

- Supply of goods made according to consumer specifications or clearly personalized;

- Supply of a newspaper, periodical or magazine, except for subscription contracts to these publications.

Any goods returned to Ateliers Sahin in contradiction with Article L.121-28 of the Consumer Code will be returned to the Customer at Les Ateliers Sahin's expense without the Customer being able to demand any compensation whatsoever.

C. Terms of return of the order under the right of withdrawal

The customer collects the order with the prepaid return slip provided by Les Ateliers Sahin, without undue delay and, at the latest, within fifteen (15) days following the communication of his decision to withdraw in accordance with article L. 221 -21 of the Consumer Code.

Beyond this period of fifteen (15) days, the sale is firm and final. The product must be returned in its original packaging and in its original condition allowing its re-marketing, accompanied by the purchase invoice. Any product damaged by the consumer will not be retaliated against. To make a return, the customer must follow the procedure indicated on the return slip received with his order. The return of products is covered by Les Ateliers Sahin if the place of delivery is in France

When the order was accompanied by a gift offered to the customer under conditions - for example, a gift offered only if a minimum order amount was reached - and the customer no longer fulfills the conditions necessary for obtaining the gift due to the 'exercise of the right of withdrawal by the Customer, the gift must be returned to Les Ateliers Sahin with the returned products and Les Ateliers Sahin may withhold reimbursement until receipt of the gift or until the Customer has provided proof of shipment of the gift, the date chosen being that of the first of these facts.

D. Refund of products returned under the right of withdrawal

The reimbursement of the order by Les Ateliers Sahin is made no later than fourteen (14) days from the date on which it is informed of the Customer's decision to withdraw.

However, the refund is made subject to the fact that Les Ateliers Sahin has been able to recover the Products subject to the return and the refund request.

Les Ateliers Sahin may defer reimbursement until receipt and verification of the products. Les Ateliers Sahin will reimburse using the same means of payment as the one used to pay for the order. If and only if the latter has expired, Les Ateliers Sahin will approach the Customer in order to make the reimbursement by another means of payment and to the extent that the reimbursement does not incur additional costs for Les Ateliers Sahin.

The reimbursement of an order reserved with an e-gift card, a gift card or a credit note will be automatically refunded.

In the absence of compliance by the Customer with these T & Cs, Les Ateliers Sahin cannot reimburse the Products concerned.

The responsibility of the customer is only engaged with regard to the depreciation of the good resulting from manipulations other than those necessary to establish the nature, the characteristics and the good functioning of the products.