PAYMENT + SECURED

IS MY PAYMENT SECURED?

During the payment process, the padlock symbol will appear in your browser to confirm that your connection is encrypted and secure. Authorization servers are then consulted in order to verify the payment data and combat abuse and fraud.

SSL encryption technology, provided by our partner Stripe, ensures the security of the data that you enter during the banking transaction. What are the means and conditions of payment?

All transactions on the www.ateliers-sahin.com website take place in Euros. We accept the following credit cards as means of payment: Credit Card, Visa, MasterCard and American Express as well as PayPal.

Why was my payment refused?

When your order is being confirmed, we ask your bank for a preauthorization. If it is not granted, we are obliged to refuse your order and it will not be processed any further. For more information, please contact us by e-mail contact@ateliers-sahin.com or by clicking here.

Article 6: payment

A. General

Full payment must be made when ordering. At no time can the sums paid be considered as a deposit or down payment.

Payment for purchases is made either via Paypal or via the secure platform of our payment provider Stripe.

For any information, the Customer can consult the official websites of Paypal (https://www.paypal.com) and of Stripe (https://www.stripe.com/fr).

For any transaction, the Customer will indicate the number appearing on the front of his card, the expiration date of his card and the cryptogram appearing on the back of his card (last three digits). The communication by the Customer of his bank card number constitutes authorization for Les Ateliers Sahin to debit his account up to the amount of his order.

No cash on delivery will be accepted, whatever the reason.

The data recorded and kept by Les Ateliers Sahin constitutes proof of the Order and of all past sales. The data recorded by Paypal or Stripe constitutes proof of any financial transaction between the Customer and Maison Élémentaire.

B. Payment verification

In order to protect itself against certain abusive practices on the part of fraudsters, Les Ateliers Sahin checks the orders that have been validated on its site. As part of this check, our customer service may need to ask the Customer for certain documents useful for the validation of your order and in particular proof of address in his name, or in the name of the person indicated for the delivery address, etc. .

The request for authorization to debit the card is made at the time of validation of the order on the Site, except in the event of unavailability of the servers. Les Ateliers Sahin reserves the right to make a new direct debit authorization request in the event that the first could not be completed due to server unavailability.

C. Secure payment - Protection of banking transactions

Les Ateliers Sahin entrusts the security of its transactions to providers Paypal and Stripe. Bank data only circulates on the Internet in encrypted form, that is to say, they are encoded in such a way as to make them completely illegible and are therefore never kept by Les Ateliers Sahin. Paypal and Stripe being technical service providers, they do not take charge of disputes relating to orders, which are processed directly by Les Ateliers Sahin.